Privacy Policy
App Name: PRETHEEKSHA
Business Name: PRETHEEKSHA FERTILITY CENTRE (OPC) PRIVATE LIMITED
Contact Email: unnikrishnansmobapp@gmail.com
PRETHEEKSHA FERTILITY CENTRE (“we”, “our”, “us”) provides a mobile application that enables users to
book hospital tokens, schedule online consultations, receive appointment updates, and access related services.
We are committed to protecting your personal information and your right to privacy. This policy explains how we
collect, use, store, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following information when you use our app:
- Personal Information: Name, phone number, email address, and other contact details.
- Usage Information: Interaction with the app, pages visited, actions taken.
- Device Information: Device model, operating system, unique device identifiers, network details.
2. How We Use Your Information
We use the collected information for the following purposes:
- To enable token booking and manage hospital queues.
- To support online consultation features.
- To send reminders and notifications related to appointments and bookings.
- To improve app performance and enhance user experience.
- To maintain security and prevent fraud.
- To comply with legal obligations.
3. WhatsApp Business API Usage
Our app uses the WhatsApp Business API to send appointment and token status updates.
Your phone number is used only for service-related WhatsApp notifications.
We do not share or sell your number for marketing purposes.
4. Data Sharing
We share your data only in the following cases:
- To comply with legal requirements.
- To deliver WhatsApp or SMS notifications.
- With trusted third-party service providers as required to operate the app.
5. Data Retention
We retain user personal data only for as long as necessary to provide our services,
comply with legal obligations, resolve disputes, and enforce our agreements.
- Account and appointment information is retained while your account remains active.
- If you delete your account, your personal data will be permanently deleted within 30 days.
- Certain records may be retained for a longer period if required by applicable law,
medical regulations, fraud prevention, or security purposes.
- Backup copies may remain in secure storage for up to 90 days before automatic deletion.
6. Data Deletion
Users may request deletion of their personal data at any time using the
“Delete Account” option available in the app Settings page.
7. Children's Privacy
Our services are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
After submitting a deletion request:
- Your account will be deactivated immediately.
- Your personal information will be permanently deleted from our active systems within 30 days.
- Some information may be retained temporarily where required by law or for legitimate security purposes.
If you are unable to access the app, you may request account deletion by contacting us at
unnikrishnansmobapp@gmail.com.